Return Policy for Paper Supply Factory
1. Production Binding Clause
Once production of your order has begun—meaning materials are allocated or manufacturing has started—the order is considered non-cancellable and non-refundable under any circumstances.
2. Customer-Sourced Replacement Guarantee
If you wish to cancel or return after production:
- You may request a refund only if you find a new buyer for the exact same goods, at the same price, who is willing to accept delivery under the same terms.
- Upon satisfactory verification of the replacement buyer (including identity, order quantity, price, and ability to pay), we will approve the refund.
- Please submit all replacement buyer documentation within 5 business days after you initiate the request.
- Once a qualified replacement buyer is confirmed, we will issue your refund minus any incurred costs (e.g., shipping, handling, restocking).
3. No Replacement, No Refund
Without a replacement buyer as described above, no refund will be issued, regardless of any change in your circumstances (e.g., buyer’s remorse, change of plans, or duplicate orders).
4. Refund Timing
If approved, refunds will be processed within 7 business days after confirmation of the replacement buyer. Processing refunds outside this structure is not permitted.
5. Communication Requirements
All refund-related communications must be submitted in writing via our official channels—either email or our contact form. Phone requests will not be considered valid.
6. Discretion & Finality
All evaluations regarding replacement buyers and refunds are at the Company’s sole discretion. Once a refund decision is made, it is final and binding.